Help Center
Support
Last updated: January 27, 2026
If you’re unsure whether a message is a scam, pause. You don’t have to decide alone. Below are practical steps and answers to common questions.
Contact
Email us at support@3vier.com. We read every message. (MVP: email only — chat and in-app tickets will follow.)
If you think you’re being scammed right now
- Do not send money, gift cards, or crypto.
- Do not share one-time codes (OTP) or verification links.
- Do not install “remote support” apps or allow screen sharing.
- If it’s a bank/crypto/payment issue: call the official number from the back of your card or the official website — not the one in the message.
- If someone is pressuring you to act “now”: stop, breathe, and verify using official channels.
Quick verification checklist
- Look for urgency + consequences ("account locked", "final warning", "today only").
- Check the sender: does the email/number match the official organization?
- Hover links (web) or long-press (mobile) to preview the real domain.
- Never trust a link in a message for banking or identity steps — navigate manually.
- If a family member is “in trouble”, verify with a direct call to a known number.
FAQ
Does 3vier store my messages?
We aim to store the minimum needed to provide the service. Scan results (risk level, confidence, reasons, timestamps) may be stored. We do not intend to store full raw message text. If any text is stored, we aim for redaction and/or non-reversible hashing.
Can my household owner or other members see my scans?
No. Scan contents and scan history are private per user by default. Household members (including the owner) cannot view another member’s scan contents or history.
Is 3vier a replacement for my bank or the police?
No. 3vier provides guidance to reduce risk and help you choose safe next steps. If money is at risk or already sent, contact your bank/payment provider and local authorities.
What should I do if I already clicked a link?
Close the page, do not enter credentials, and run a security check. Change passwords for any affected accounts, enable MFA, and contact your bank if payments are involved. If you installed anything, uninstall it and consider professional device support.
What should I do if I shared an OTP code?
Treat it as urgent. Immediately change the account password, revoke sessions/devices if available, and contact the provider’s official support. For banking OTPs, call the bank immediately.
Why did 3vier rate something as High risk?
High risk typically combines multiple scam signals (e.g., urgency + link + payment request + impersonation). 3vier explains the reasons and suggests safer actions and replies.
How do I delete my account?
Email support and request account deletion. We will guide you through verification and deletion steps. Self-serve deletion will be added later.
Report a scam
If you want to help improve protection, you can share a redacted version of a message and the channel where it arrived (SMS/WhatsApp/email/etc.). Do not include passwords, OTP codes, or banking details.